Detention facilities are often seen as an intimidating and confusing environment to members of the visiting public. The reception clerks are often the first point of contact between the visitors and the Jackson County Jail. Therefore, it is important that jail staff attempt to be courteous and respectful to all visitors at all times. However, in the event a visitor should have a complaint about the Jail and / or its staff, they should be referred to the on duty Watch Commander to be addressed. If the complaint cannot be resolved by the Watch Commander, the visitor should be informed of procedures to file a formal complaint.